What the Talent Assessment Measures

The WorkKeys Talent Assessment measures these facets of personality:

Carefulness—tendency to think and plan carefully before acting or speaking.
Cooperation—tendency to be likable and cordial in interpersonal situations.
Creativity—tendency to be imaginative and to think "outside the box."
Discipline—tendency to be responsible, dependable, and follow through with tasks without becoming distracted or bored.
Goodwill—tendency to be forgiving and to believe that others are well intentioned.
Influence—tendency to impact and dominate social situations by speaking without hesitation and often becoming a group leader.
Optimism—tendency toward having a positive outlook and confidence in successful outcomes.
Order—tendency to be neat and well organized.
Savvy—tendency to read other people's motives, understand office politics, and anticipate the needs and intentions of others.
Sociability—tendency to enjoy being in other people's company and to work with others.
Stability—tendency to maintain composure and rationality in situations of actual or perceived stress.
Striving—tendency to have high aspiration levels and to work hard to achieve goals.

Talent now offers even more information about behavior and work.

Scores for four new indices show how an individual's personality will contribute to performance in these areas.

Work discipline

Dependability, productivity, and discipline are some of the traits demonstrated by exceptional workers. This scale measures the inclination to meet deadlines, produce accurate work, follow procedures, and overcome obstacles, qualities that are vital to success in high-performing business environments.

Teamwork

People who work well with others are inclined to behave in a pleasant, helpful manner, are respectful of other perspectives and willing to compromise, and are empathic. This scale measures these kinds of qualities, along with behaviors that relate to communication skills and positive attitudes.

Managerial potential

Charismatic and persuasive leaders rely on strong communication skills and project enthusiasm about their work and the organization. This scale measures these attributes and others that are related to problem-solving and the willingness to invest extra effort in achieving personal and business success.

Customer service orientation

Meeting the demands of customer service emphasizes the ability to build personal relationships. This scale measures interpersonal skills, perseverance, and problem-solving as tools for resolving customer needs and providing excellent service.